Space : Cognition

Social media has empowered consumers and everyone else with the ability to express or share their usage experiences at the instance and on the go using mobile phones and other connected devices. While it took some time in the past for a company to understand the customer experience, today it is available online. The ability of an organization to listen to, understand and react to such feedback gives it a sustainable competitive edge.

SANKHYA Cognition Message Board [SCMB] offers the advantage of tracking social media feed for insights and in decision making. The platform uses at the core, SANKHYA Translation Framework which is part of SANKHYA Infiniproc.

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